Now consumers can rely on other borrowers’ opinion when choosing credit institutions
The regulator has devised a method for calculating banks’ ranking that will factor in the number of legitimate complaints about a credit institution during a calendar year and their ratio to the number of loans existing in this period. Therefore, consumers will have the opportunity to choose the most customer-oriented banks from all credit institutions.
Systemically important and all other banks will be ranked separately. According to the calculation method, credit institutions will be ranked in descending order of the indicator. If no more than one complaint about a financial institution is received over a year or if at the time of the indicator’s calculation the financial institution has no banking licence, it will not be included in the ranking list.
The regulator plans to publish the first rankings in April 2025 based on the 2024 results.