• 12 Neglinnaya Street, Moscow, 107016 Russia
  • 8 800 300-30-00
  • www.cbr.ru
What do you want to find?

July registers more complaints against banks

17 August 2018
News

In July 2018, the Bank of Russia received as many as 11.3 thousand complaints against credit institutions. This is 7.6% more than the previous month. Complains against banks still account for more than half of total complaints received by the regulator (54.5%). The bulk of them (38%) is traditionally made by complaints about consumer lending.

The number of complaints lodged against non-bank financial institutions, in turn, reduced to 7.4 thousand in July. This is 5% less than the previous month. This was brought by a 38% drop in the number of complaints against consumer credit cooperatives.

Complaints against insurers accounted for roughly a fifth (21.2%) of total complaints, with the OSAGO segment traditionally accounting for the bulk (81%) of consumers’ complaints. Importantly, the number of complaints against both OSAGO and insurance agents declined somewhat compared with the June data.

The Bank of Russia received a total of 22.4 thousand inquiries1 from financial consumers in July.

1Including other complaints, inquiries and suggestions.